The Flying High Club
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Episode 35 — Now streaming

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Ambar Franco & Nadine Kindler
A conversation with

Inside Star Alliance: the future of airline loyalty & customer experience

Airline loyalty is being rewritten — and the two women leading that change at Star Alliance sit down together for the first time on The Flying High Club.
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Ambar Franco & Nadine Kindler
Star Alliance
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About the show

The aviation industry's video podcast.

The Flying High Club is a long-form video podcast about the business of flight. Every episode sits down with someone running a part of the industry — airline CEOs, airport innovation chiefs, ground-handling leaders, loyalty heads, travel-tech founders and investors — to talk honestly about strategy, leadership, technology and what comes next.

Since 2023 the show has featured leaders from IATA, Kenya Airways, Swissport, Emirates Skywards, IAG, Microsoft, flyadeal and Miami International Airport. It is the Official Podcast Partner of the World Aviation Festival, and full episodes are on YouTube, Spotify, Apple Podcasts and Amazon Music.

  • 35episodes
  • 90K+YouTube views
  • 15countries listening
The Roster

The people shaping aviation.

Tap a guest to read their quote

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Episode guide

Every episode.

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  1. EP 35

    Inside Star Alliance: the future of airline loyalty & customer experience

    Ambar Franco & Nadine Kindler — Star Alliance

    Airline loyalty is being rewritten — and the two women leading that change at Star Alliance sit down together for the first time on The Flying High Club.

    Watch on YouTubeSpotify soon
    18 Aug 2026 · 32 min
  2. EP 34

    Can ground handling be reinvented?

    Musdalifa Abdullah — CEO, GTR

    Watch on YouTubeSpotify soon
    3 Jul 2026 · 38 min
  3. EP 33

    The AI in travel that will change the game

    Hadar Sharvit — Fetcherr

    Watch on YouTubeSpotify soon
    11 Jun 2026 · 29 min
  4. EP 32

    What does it take to be the CEO of San Francisco Airport? A dream… and LEGO

    Mike Nakornkhet — CEO, San Francisco International Airport

    In this exclusive episode, we sit down with the CEO of San Francisco International Airport (SFO) — one of the world’s most innovative and forward-thinking airports — for a fascinating conversation about leadership, innovation,…

    Watch on YouTubeSpotify soon
    28 May 2026 · 34 min
  5. EP 31

    Here is the real problem in aviation today

    Ibraheem Sheerah — Saudia Group

    We’re joined by Ibraheem Sheerah from Saudia Group for a forward-looking conversation on how AI is transforming the aviation industry and why investing in the next generation of talent has never been more critical.

    Watch on YouTubeSpotify soon
    28 Apr 2026 · 40 min
  6. EP 30

    Can this company really help airlines save millions in fuel?

    Alex Mattos — Co-Founder, i6 Group

    In this first episode, we sit down with Alex Mattos, Co-Founder of i6 Group — the aviation technology company quietly revolutionising how every single flight gets fuelled.

    Watch on YouTubeSpotify soon
    2 Apr 2026 · 55 min
  7. EP 29

    Nobody expected airports to do this

    Christian Draegar — Berlin Airport

    What does it take to transform one of Europe's busiest airports into a truly passenger-first experience?

    Watch on YouTubeSpotify soon
    15 Mar 2026 · 26 min
  8. EP 28

    The rise of premium travel

    Heather Garboden — Chief Customer Officer, American Airlines

    We’re joined by the Chief Customer Officer of American Airlines for an exclusive conversation about how one of the world’s largest airlines is redefining the passenger experience.

    Watch on YouTubeSpotify soon
    17 Feb 2026 · 27 min
  9. EP 27

    Is there a people crisis in aviation?

    James Parker — Venari Partners

    We sit down with James Parker from Venari Partners, one of the most respected executive search and talent partners in global aviation. This conversation goes beyond recruitment.

    Watch on YouTubeSpotify soon
    6 Feb 2026 · 44 min
  10. EP 26
    22 Jan 2026 · 32 min
  11. EP 25

    Inside Air Sheriff: how airports are securing airspace

    Gary McDonald & Maurice Jenkins — President North America, Air Sheriff · Chief Innovation Officer, Miami International Airport

    A startup and its airport customer, side by side: how Miami International Airport adopted Air Sheriff's technology to protect its airspace from unauthorised drones.

    6 Jan 2026 · 27 min
  12. EP 24

    The real challenges facing airlines across Africa

    George Kamal — CEO, Kenya Airways

    The opportunity and the obstacles in African aviation, how AI and technology can help African carriers grow, and leading in a complex, high-growth market.

    24 Dec 2025 · 47 min
  13. EP 23

    The bet that doubled Swissport's growth

    Warwick Brady — CEO & President, Swissport

    How simple principles and people-first leadership turned around and scaled one of the world's biggest airport ground-services businesses.

    19 Dec 2025 · 37 min
  14. EP 22

    Behind loyalty: how Emirates truly wins the customer

    Nejib Ben-Khedher — Senior Vice President, Emirates Skywards

    What airline loyalty really means beyond points and perks, and how Emirates Skywards uses data and personalisation to put the customer first.

    15 Dec 2025 · 51 min
  15. EP 21

    The real reason why airlines go bankrupt

    Willie Walsh — Director General, IATA

    IATA's Director General on the trends shaping global air travel, the challenges ahead for airlines, and the debate over a third runway at Heathrow. Recorded at the World Aviation Festival, Lisbon 2025.

    4 Dec 2025 · 43 min
  16. EP 20

    We are challenging the norm, successfully

    Bjørn Tore Larsen — CEO, Norse Atlantic Airways

    "Challenging the Norm: Bjørn Tore Larsen, CEO of Norse Atlantic, on Affordable & Sustainable Transatlantic Travel " In this episode of The Flying High Club, we sit down with Bjørn Tore Larsen, CEO of Norse Atlantic Airways, to…

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    16 Jun 2025 · 25 min
  17. EP 19

    Someone has to challenge the big boys

    David Neeleman — Founder & CEO, Breeze Airways

    "David Neeleman on Airline Challenges, Decarbonization, and the Secret Sauce to Building Successful Airlines " In this episode of The Flying High Club, we sit down with David Neeleman, Founder and CEO of Breeze Airways and one…

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    3 Jun 2025 · 31 min
  18. EP 18

    Flyware We are different and we know how to transform airline tech

    Charly Neuman — CEO

    “Rethinking Airline Tech: Charly Neuman, CEO of Flyware Labs, on AI, Innovation & Transformation ” In this episode of The Flying High Club, we sit down with Charly Neuman, CEO of Flyware Labs, to discuss the urgent need for a…

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    12 May 2025 · 30 min
  19. EP 17

    Paul Griffith - We are on the cusp of a revolution

    CEO Dubai Airports

    "Building the World’s Best Airport: Paul Griffiths on Leading Dubai Airport’s Growth Journey " In this episode of The Flying High Club, we’re joined by Paul Griffiths, CEO of Dubai Airports, the visionary leader behind one of…

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    8 Apr 2025 · 31 min
  20. EP 16

    Sometimes you win, but sometimes you lose

    Amy Burr — President, JetBlue Ventures

    "Revolutionizing Aviation: Amy Burr on Leading JetBlue Ventures & Shaping the Future of Flight " In this episode of The Flying High Club, we sit down with Amy Burr, President of JetBlue Ventures, for an inspiring conversation…

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    19 Mar 2025 · 50 min
  21. EP 15

    Changing how travellers give feedback to the industry

    Sam Chui — Aviation creator and travel blogger

    Why flying still feels magical, why airlines need to listen to passengers, and the launch of Sam's new platform for airline customer feedback.

    16 Feb 2025 · 45 min
  22. EP 14

    Alex Mans - It's going to take someone to challenge the Duopoly

    CEO FLYR

    "Challenging the Aviation Tech Giants: Alex Mans, CEO of FLYR, on Disrupting the Status Quo " In this game-changing episode of The Flying High Club, we’re joined by Alex Mans, CEO of FLYR, the company shaking up the aviation…

    Watch on YouTubeSpotify soon
    12 Feb 2025 · 27 min
  23. EP 13

    Jozsef Varadi - You are going to get Knocked Out!

    CEO WizzAir

    "Leading an Airline in Extreme Growth: Jozsef Varadi , CEO of Wizz Air, on Challenges & Innovation " In this episode of The Flying High Club, we sit down with Jozsef Varadi CEO of Wizz Air, one of the most radical challengers in…

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    28 Jan 2025 · 17 min
  24. EP 12

    Director General IATA If we don't change, we're dead!

    Willie Walsh

    Willie Walsh on Modernizing Airlines, Sustainability & Leading IATA | From Pilot to CEO " In this episode of The Flying High Club, we sit down with Willie Walsh, Director General of IATA and one of the most prominent voices in…

    Watch on YouTubeSpotify soon
    15 Jan 2025 · 28 min
  25. EP 11

    This year is all about fixing the basics

    Steven Greenway — CEO, flyadeal

    The CEO of Saudi low-cost carrier flyadeal on why getting the fundamentals right comes first.

    18 Nov 2024 · 84 min
  26. EP 10

    Behind the scenes of the world's largest aviation conference

    Daniel Boyle — General Manager, Transport, Terrapin (World Aviation Festival)

    How the World Aviation Festival grew from 200 attendees to 5,000, and how the events industry came through the pandemic.

    17 Sep 2024 · 99 min
  27. EP 09

    Being a female founder brings its own unique challenges

    Irra Ariella Khi — Founder & CEO, Zamna

    Building a high-growth travel-tech company as a female founder, and the resilience it takes to break barriers.

    17 Sep 2024 · 87 min
  28. EP 08

    The meteoric rise of the youngest C-level at British Airways

    Ben Sehovic — Youngest C-level executive, British Airways

    The ambition, curiosity and decisions behind becoming one of the youngest C-level executives at British Airways.

    21 Jun 2024 · 96 min
  29. EP 07

    Airlines are being held back from being amazing

    Bill McKimm — Industry innovation connector

    Innovation, collaboration and the art of pivoting, and what is holding airlines back.

    26 Apr 2024 · 95 min
  30. EP 06

    AI will change the game in travel

    Daniel Williams — CTO, Travel, Microsoft UK

    How artificial intelligence is reshaping travel, from booking and operations to the passenger experience.

    25 Mar 2024 · 89 min
  31. EP 05

    Flight to a greener future: inside sustainable aviation

    Jonathon Counsell — Group Head of Sustainability, IAG

    The strategies, setbacks and future of sustainable aviation from inside one of the world's largest airline groups.

    30 Jan 2024 · 79 min
  32. EP 04

    Runway to viral airwaves: engineer turned TikTok sensation

    Mohammad Taher — Engineer and creator

    How an engineer built a large TikTok following by showing what really happens behind the scenes at airports.

    16 Dec 2023 · 90 min
  33. EP 03

    Breaking boundaries: achieve what is right for you

    Javed Malik

    Challenging expectations and building a career on your own terms.

    11 Oct 2023 · 121 min
  34. EP 02

    Beyond the status quo: transforming travel

    Sohail Ali — Airline operations

    An airline operations insider on the untapped potential to improve how travel works.

    4 Sep 2023 · 71 min
  35. EP 01

    Flight or fright: the travel industry's biggest problem

    Glenn Morgan

    The first episode: unmasking the biggest problems travellers face.

    3 Sep 2023 · 86 min
The Routes

Every guest, pinned on the map.

From Los Angeles to Tokyo, Dubai to Singapore — a living map of the aviation leaders who've joined the show, all routed from our home base in London.

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Questions

Frequently asked.

What is The Flying High Club?

The Flying High Club is an aviation industry video podcast. Each episode is a long-form conversation with a leader shaping aviation — airline CEOs, airport executives, founders, technologists and investors — about strategy, leadership, technology, sustainability and careers in the industry. It launched in 2023 and is the Official Podcast Partner of the World Aviation Festival.

Who has been a guest on The Flying High Club?

Guests include Willie Walsh, Director General of IATA; George Kamal, CEO of Kenya Airways; Warwick Brady, CEO of Swissport; Nejib Ben-Khedher, SVP of Emirates Skywards; Jonathon Counsell, Group Head of Sustainability at IAG; Daniel Williams, CTO Travel at Microsoft UK; Steven Greenway, CEO of flyadeal; Irra Ariella Khi, founder of Zamna; aviation creator Sam Chui; and Miami International Airport with Air Sheriff.

Where can I watch or listen to The Flying High Club?

Full video episodes are on YouTube. Audio episodes are on Spotify, Apple Podcasts and Amazon Music, and the show is also active on LinkedIn.

Who is the podcast for?

People who work in or around aviation and travel: airline and airport professionals, travel-tech and aerospace teams, investors, agencies and partners, and anyone considering a career in the industry who wants to hear directly from its leaders.

Is The Flying High Club an airline or airport podcast?

Both, and more. Episodes cover airlines, airports, ground handling, loyalty, travel technology, sustainable aviation fuel, AI and aviation startups, so it suits anyone looking for an airline podcast, an airport podcast or a broader aviation and travel industry podcast.

How can my company sponsor the show or appear as a guest?

Use the Advertise form to discuss sponsorship formats, from intro reads to dedicated Spotlight episodes and season partnerships, or the Be a guest form to suggest yourself or a colleague. Both are linked at the bottom of this page.

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